The Classroom Readiness Team (CRT) helpdesk will be open for business on the first day of the Fall semester, August 24

The goal of the CRT is to have a one-stop call center for faculty to report any issues in the classroom, and then have those issues resolved in a timely manner.

This service will be available in any classroom on campus Monday through Friday from 7:30 a.m. - 6:00 p.m. To reach the Classroom Readiness Helpdesk, call 303-278-HELP (4357), email helpdesk@mines.edu or use the Help button on the podium control screen.

The Classroom Readiness Team helpdesk will provide solutions to classroom readiness problems, such as:

A/V outages (projectors, screens, and podium)

Broken window shades

Power or lighting outages

Room temperature discomfort

Broken or missing furniture

Missing dry erase markers, microphone batteries, or erasers

Once you reach the Helpdesk, the team will quickly assess your request and will address the issue in a timely manner. In the case of an urgent issue, a team member will deploy to the classroom to rectify the issue and/or submit an appropriate urgent work order ticket for you. For non-urgent issues, the team member will submit an appropriate non-urgent work order ticket for you.

If you have any questions about the Classroom Readiness Team helpdesk, please contact Traci Case at tcase@mines.edu.